Refund Policy
Last Updated: November 2025
A legal disclaimer
Tony’s Deli aims to provide high-quality, fresh food with every order. Due to the nature of food service, the following refund policies apply:
1. All Sales Are Final
Because our items are made to order, all food sales are final once prepared.
2. Order Issues
If there is a problem with your order (incorrect item, missing item, or quality concern), please contact us the same day.
At our discretion, we may offer:
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A replacement item
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A partial credit
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Store credit for a future visit
Refunds are not guaranteed.
3. Non-Refundable Situations
Refunds are not issued for:
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Change of mind
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Items not picked up
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Incorrect information provided by customer
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Allergic reactions
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Delivery delays caused by third-party services
4. Catering Orders
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Catering deposits are non-refundable
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Cancellations must be made at least 72 hours in advance for partial credit
5. Contact for Issues
Email: tonysdelinorfolk@gmail.com
Phone: (757) 333-7444